I chatted with them three times. The delivery includes installation. This date was perfect for us as we were moving into a new house on the 17th. Costco should stop contract with this company. They should be able to pick it up easily. The Registered Agent on file for this company is Ct Corporation System and is located at … 4 days later, no call back and no couch. We will get back to you promptly. Where else…", Yelp users haven’t asked any questions yet about. Other Phone. "Obviously, that phone number has nothing to do with this installer's business, and he was using it to get me off the phone.I contacted Costco 7 times regarding this "no-call, no-show." CLAIM THIS BUSINESS. As it would be too long to properly go into details about all that happened, I will simply list a summary of them below:-Was not notified of 1st delivery date/window until the EVENING prior to delivery (talk about lack of advance notice)-Installers showed up with a required stacking kit (which we purchased through Costco during the checkout process) of which the box was open and completely missing the hardware-Installers brought a 4' vent hose when we needed a 6' one, so they couldn't install the unit. "Severe weather" is an universal excuse this company used for shipment delay regardless the fact. Innovel fut créé en 2015 par des personnes passionnées. Despite the same set being sold at Home Depot for basically the same price, we figured Costco would have better service so we opted to go there. We informed them this was incorrect because they already delivered the washer and dryer, that it was sitting in our garage as we spoke, and that they needed to come back to INSTALL the damn thing-Waited all day, noone showed up for 2nd delivery.-3rd install attempt, 2 guys show up, did not bring a replacement stacking kit as promised, took a look, and stated that it was a 4 man job and they couldn't do it. I can't speak for Innovel as they didn't deliver my TV I ordered from Costco. Oh and in regards to the wall and trim damage, the Costco rep said that is between me and the delivery company!!! My gf's dad wound up going to Home Depot to purchase one himself.-Afterwards, gf spent 2hrs on the phone making 6 calls because Innovel kept deflecting the problem to Costco.com and Costco kept deflecting it back to Innovel-2nd delivery window, Costco called to tell us the installers were on their way RIGHT NOW. I will think twice about ordering from costco when a non-standard carrier is needed. Phone. The tracking information shows it arrived in the delivery warehouse at 2pm, so I knew at this point it wouldn't be delivered that day. Even though it is in a warehouse 45 min from me. Learn more. Just communicate. Called Costco again and even they could not make contact with the installer.Two days later, I  made a second attempt to reach Innovel Solutions. I should have requested to see his paperwork. Finally, did call the delivery men to learn that the product had not been picked up and that delivery would have to be rescheduled for another week. When I get on the phone with the guy (who was perfectly pleasant), he tells me that this happened to 90-100 customers because of a weather delay, and that the only available delivery slot was the NEXT Saturday (the 21st). Scheduled a delivery of a TV for Thursday, got a confirmation from them Wednesday night for delivery the next morning. Help. The company's filing status is listed as Current-Active and its File Number is 0146257. These people are absolutely horrible. Never again. BTW, I see that in March 2020 Costco Acquired Innovel Solutions from Transformco for $1 Billion. )” in 6 reviews, in Shipping Centers, Printing Services, Mailbox Centers, in Signmaking, Vehicle Wraps, Printing Services. No Phone CALL Received Regarding My Schedule Appointment Time for Tomorrow 3/12/18 and it is 7pm. The business effective is March 29, 1996. Barely fit in the elevator.I asked them what they do about orders they cannot fit in the elevator or stairs, they said they will just leave it on the ground floor, two stories is max. Read and believe the reviews. If there was a delay or something needs to be rescheduled, fine. We purchased a new home which required a stacking washer/dryer set as the developers saw fit to design the washer/dryer space inside a tiny closet on the THIRD floor (despite there being plenty of room in the garage). Call and ask for it. Consisting of more than 10 storage spaces, Innovel has a large distribution and delivery network for its clients from manufacturing, retail as well as military domains. Just a massive waste of time. Yeah, it didn't go great and I ended up canceling my order. I bought a fridge from Costco and this company delivered and installed it as part of Costco's free "white glove" service. Innovel Solutions, Inc. is a North Carolina Business Corporation filed on August 27, 1951. At Innovel’s website customers can track their goods in transit. The company's filing status is listed as Inactive - Revoked (Administrative) and its File Number is 000209088. VERY dangerous, could over time short out and start a fire. They did not contact me. Also hot & cold to the washer were reversed. INNOVEL, 2 Rue Gabriel Bourdarias, 69200 Vénissieux. Conception, prototypes & fabrication séries de vos cartes électroniques, intégration à la demande. Even an automated email once the delivery window passes would be better than absolutely no communication.Anyway, I simply agreed to the new delivery date, then went on to find that Best Buy had the same TV in stock, and I could pick it up myself much earlier than the new delivery date. I showed up with two extremely large boxes that were already set up for shipping with preprinted labels from my company's corporate account. They literally delivered it to us. Rescheduling took half an hour, after waiting for 6 hours for the truck to arrive. I am not the type to complain or write in depth reviews but I feel personally taken advantage of in this whole situation. TRANSFORM INNOVEL SOLUTIONS LLC; Agent Name C T CORPORATION SYSTEM Agent Address 4400 EASTON COMMONS WAY, SUITE 125, COLUMBUS, OH, … Please read over these general guidelines as well as the appliance-specific guidelines included in this guide. Innovel Solutions Inc has its head office in Hoffman Estates, Illinois. The best part was that they didn't even ask and just took whatever towel was lying around, got it dirty from the floor, then placed it back on the kitchen counter. They were not prepared and asked me for things like : an extra wrench, a bucket to collect water, and they used one of my nice kitchen towels to mop of the floor when they screwed up the waterline install and leaked water. Costco gave me the Innovel Logistic's number and I have been calling and get the impossible phone tree and can't get ahold of anyone then the phone tree hangs up on me! They assigned me a time slot (11:15am to 1:15pm) for the delivery, so I scheduled my day around that time slot (and padded it with an hour on each side, assuming they'd not arrive in the window, since this sort of thing often happens).Saturday comes, and I get no phone call from Innovel, and finally check the tracking information (around 4pm). Terrible communication and terrible reliability. We coach and train the world-class frameworks and foundations we know will help you deliver customer focused solutions… better and faster. 54 Innovel Solutions reviews. AVOID INNOVEL SOLUTIONS! Informations de contact. Domains. Follow future shipping activity from Casper C O Innovel Solutions. Let me just start off this review by stating that all the terrible feedback from other Yelpers are 100% true. Plus, they even arrived an hour before our scheduled delivery time! Furthermore - they made me turn off and on the water valve, as if they didn't want to be liable for any damages related to this part of the install. Costco bought logistics company Innovel Solutions from Sears' holding company for $1 billion, according to a statement published on the warehouse chain's website. I was a little worried because of the terrible reviews but I suppose as long as it's not Innovel delivering the order, it's not so bad. We shopped around, and finally found a set that we liked at a decent price point during Black Friday. Track Innovel shipments. He said that it was his secretary and that they would need to schedule the installation. See their past imports from Inventec Appliances (pudong) Corp., a supplier based in South Korea. I called Innovel the next day and canceled after being on hold again for a while. Claim your business to immediately update business information, respond to reviews, and more! We have been trying to return it since November 27th. The website's status tracker didn't show any change in delivery nor did I receive an email about any change. Innovel Solutions is ranked 63 out of 1388 in Transportation and Logistics category. Costco said the best they can do is Wednesday and that someone will call me Tuesday night to schedule the time. Delivery was set for Friday and I took all day off of work to be home. When venting this to a friend she said she had a similar experience with a Costco refrigerator delivery this year!!! No one could explain why my delivery is going to be five days later. My husband chatted with them three times and called them. Menu & Reservations Make Reservations . The TV was the same price everywhere. Just communicate. We moved into a new home which is in a pretty remote area, no paved roads, terrible/steep walkway to the house, etc., so I was expecting the worst.I received an automated call the night before confirming the 2 hour delivery window (8:15-10:15). ZERO STARS. One did NOT wear his mask at all and was completely RUDE. ZERO STARS. She was on hold again for another 30 or so minutes, then she ended up giving up. Tous les établissements INNOVEL (487674145) : siège, établissements secondaires (RNCS), activités, adresses, tranche d'effectifs, actifs et fermés. Of course noone told them (yet again) that they needed to bring a replacement stacking kit. All appliances were delivered, installed and operative by 10 am! Well, you get what you pay for. After reading the reviews on these guys I was absolutely terrified for the delivery and install of the LG washtower I ordered from Costco. I ordered a TV from Costco on Wednesday, Nov. 11th, and selected the delivery date for that Saturday (the 14th). The guys that delivered our new fridge, installed it and connected the hoses, were knowledgeable about my new appliance, and cautious of our home. They made sure the washer cycled on and I even saw them taking a picture of the washer panel to document their successful installation. I appreciate that they were efficient and able to maneuver the dolly with this large item through some not so well manicured terrain. I left my house and came back to them leaving a yellow sticky note that they were there but no time frame to come back or number to call. They would not listen to me when I made suggestions on how to get the fridge past my passageway and kept banging the doors into my walls. They did not connect the foot pegs on the dryer, which is needed for proper ventilation, and did not level the dryer either. Now, I do or have a CLUE when the delivery is scheduled. https://www.innovelsolutions.com. Transform Holdco (TFCO) announced today that Costco (NASDAQ: COST) has acquired Innovel Solutions, its middle mile and final mile delivery and installation business, for $1 billion. Delivery happened on Saturday with two men. Ordered a new refrigerator from Sears and had the best delivery experience with Innovel Solutions. They inspected the area, unpackaged the unit outside the house so I didn't have to take my front door off, and had it installed and running in no time. I was a little worried because of the terrible reviews but I suppose as long as it's not Innovel delivering the order, it's not so bad. I can't get anywhere with this problem!! I begged for Saturday and they agreed only because I happened to have a TV delivery scheduled with the same company for Saturday. I decided that instead of trying to pay for a moving company, storage…", "I have tried many sign companies... but none of them compare to Cold Fire Signs! Oh, and when I complained to Costco about this, they told me that Costco now owns this company and they will rebrand them as "logistics". I will not be ordering large items from Costco again. Terrible service this morning of my delivery which was not installed as per my order and as per Costco The guys who delivery dropped and said it's not their job. 11109 Landmark 35 Dr San Antonio, TX 78233. Looks like they outsourced it to an independent delivery company. She said she would request Costco Support to "intercept the package." 367 Innovel Solutions Reviews and Complaints @ Pissed Consumer The dryer vent fell off on BOTH sides not one minute after they left. No one bothered to confirm a new delivery date. They scheduled a pick up and NEVER called us. The algorithm is subject to change in future. Hopefully I get refunded sooner than later! BEWARE! Here's the part that made me upset.... 10 minutes later my wife gets a call from Innovel and the unit that "didn't make it to the distribution center" actually did make it and they just "couldn't find it this morning". After a careful search, Innovel Solutions Inc., a subsidiary of Sears Roebuck & Company, has chosen Storage Solutions to provide full-scale reduction management for its distribution centers. No one bothered to confirm a new delivery date. Voila plus de 10 ans que nous vous accompagnons comme bureau d'études en électronique. I get that it is COVID season BUT this is not rocket science. I have been chatting and calling Costco for nearly two weeks. The dryer vent fell off on BOTH sides not one minute after they left. Costco should stop contract with this company. I am pleased at the exceptional customer service I received on the follow ups to my complaint. Innovel Solutions, Inc. We scheduled work and life around this time to make sure that we were home to get the delivery. Awful. I also sold my old TV the same day of the original delivery date (oops) so now I'm enjoying staring at my TV stand for the next couple days. We specialize in delivering your items at a timely manner. 17 reviews for Innovel Solutions, 1.3 stars: 'This morning, I waited through a 2 hour delivery window with no sign of delivery of my refrigerator. Delivery was on time. Innovel Solutions, Inc. is located in Hoffman Estates, IL, United States and is part of the Freight Forwarding Services Industry. This may just be a a one time incident but I'm pretty disappointed in Costco and their distributor Innovel. Terrible service this morning of my delivery which was not installed as per my order and as per Costco. There are 667 companies in the Innovel Solutions, Inc. corporate family. So I called to figure out what happened and was put on hold for 20 mins. I have pictures. Thankfully I've saved all the chats and emails if they don't come pick up this TV I'm calling my credit card company and showing them all the emails and chat logs to get a refund. Because the truck already left for the day they can't deliver them even though they had them on time. Delivery Service, Home Delivery Service, Customer Care, Pros: If that didn't work (since it was a request), I could refuse to accept the delivery or try calling Innovel to cancel again. The old gas dryer was removed by a local plumber who installed the new one. What can we help you with? About two minutes later I received a text from the "secretary's" number saying "You misdialed. Why Innovel? Awful. At Innovel, our passion is taking you on a journey that makes your work life more meaningful. Well what do you know? He said "we didn't have time to call 90-100 people." Email this Business. Proceeded to leave.-4th install attempt, and only reason this review is getting an extra star, 2 guys show up, realize this was suppose to be a 4-man job, but still did it anyways. But fortunately my gf's dad (bless his heart) went to Home Depot again and bought a bunch of different size screws hoping one of them would be the right size. The Registered Agent on file for this company is C T Corporation System and is located at 300 Montvue Rd, Knoxville, TN 37919-5546. New refrigerator is working and no issues so far on day 3. Company Number 4291112 Status Active Incorporation Date 7 February 2019 (almost 2 years ago) Company Type FOREIGN LIMITED LIABILITY COMPANY Jurisdiction Ohio (US) Branch Branch of Delaware (US) company Previous Names. Let me just start off this review by stating that all the terrible feedback from other Yelpers are 100% true. I don't have to go to several different places to get my banners, signs, decals, business cards, pens, etc. Called Costco back, and they told us they didn't come because they determined that Innovel didn't receive the washer & dryer set yet to deliver to us. It’s more than just getting it there. But, over the last 3 days we have received no less then 10 notifications saying it will be delivered and installed today between 2:15-4:15 today. Then they REFUSED TO TAKE MY OLD FRIDGE AWAY EVEN THOUGH IT IS LISTED IN MY PAPERWORK AS AN INCLUDED SERVICE. The address is literally my address line typed up twice word for word and they can't figure out that they made a mistake? I am baffled that costco bought this company. The purchase, delivery and installation was flawless. Looks like they outsourced it to an independent delivery company. They then missed the delivery window, called the wrong phone number to leave a message rescheduling for five days later. The purchase, delivery and installation was flawless. Call: 1-833-GO-AGILE (462-4453) Email: info@innovel.net. A free inside look at company reviews and salaries posted anonymously by employees. Copyright © 2004–2021 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Uncover why Innovel Solutions is the best company for you. 2700 WINTER ST NE MINNEAPOLIS, MN 55413 Get Directions (612) 331-6455 . They just decided to not show up or contact us. Well, you get what you pay for. ", and he said they only delivered to my area on Tuesdays and Saturdays, and that if I had called earlier, I could've gotten a Tuesday slot. Find Innovel Solutions in Albuquerque, NM 87107-4107 on Yellowbook. The firm was founded in 2014. They did not connect the foot pegs on the dryer, which is needed for proper ventilation, and did not level the dryer either. I just had the walls and trim puttied and painted a week ago and the delivery men took off paint on the walls, made a dent in the trim, and a huge gouge in the siding. The guys did their best to make sure the front door was closed behind them as they were going in and out so my cats didn't sneak out. They showed up within the 20 minutes in a 26-ft box truck. Long story short - be very careful with these unprepared and unprofessional Costco appliance delivery/install people. I have been chatting and calling Costco for nearly two weeks. I blame Costco, ruining Costco's reputation by this deal. Innovel Solutions, Inc. is a Tennessee Foreign For-Profit Corporation filed on November 8, 1988. In the end, I got my new fridge delivered, installed, and it appears to be working. I'm not sure if Costco's purchase of them has made them worse, but scrolling back through older reviews seem to reflect basically the same level of terrible service that we experienced. Innovel called me last night and advised me that my delivery was scheduled for today between 8:00 am and 10:00 am and that the delivery men would be wearing masks (currently Covid-10 pandemic) and if any member of the house was experiencing flu-like symptoms that they would be happy to reschedule our delivery. Also hot & cold to the washer were reversed.REALLY not professional delivery and set up!!!!!! These people are absolutely horrible. Fine by us, we understand the difficulties that comes with this of the year. Compare pay for popular roles and read about the team’s work-life balance. On Black Friday my wife and I ordered a very expensive washer and dryer set. So this 5 star review is more for the indie trucking company they used. Our address has not changed. Post Script. On time delivery, Professionalism of delivery men, Delivery of appliance was on time, Delivery men installers were professional courteous, Customer services, Cons: They have…", "I've been working with Danny for about 5 years now and couldn't be happier to be a…". Customer service is terrible and they flat-out refuse to let me speak to someone with authority to correct their mistakes.I will never order a home delivery from Costco again. They were just annoying to work with and not professional. The Innovel Solutions Director, Preston, stated that he just purchased the company in October 2020 and is working on re-training the team. I normally don't write reviews but hopefully my experience will give someone a little hope for their Innovel/Costco delivery. Today is Wednesday and no one called and no one showed up to take the old fridge away. Fortunately I had purchased Premium Stainless Steel Washing Machine Hoses, 4 Ft Burst Proof (2 Pack) Red and Blue Striped Water Connection Inlet Supply Lines - Lead Free (Amazon) for less than $20 so I was able to replace the 25+ year (still functioning) hoses with new ones. Contact Innovel Solutions customer service. They bought Innovel this year for $1 billion, and it is a garbage company. No big deal I think, so I call them assuming it would just be delivered Sunday or Monday. I can't speak for Innovel as they didn't deliver my TV I ordered from Costco. This place is a ONE STOP SHOP! Made contact with Costco; they said there must have been an error and gave the the number of the installer. They assigned me a time slot (11:15am to 1:15pm) for the delivery, so I scheduled my day around that time slot (and padded it with an hour on each side, assuming they'd not arrive in the window, since this sort of thing often happens). Customer service is terrible and they flat-out refuse to let me speak to someone with authority to correct their mistakes. This is literally the worst logistics company on the face of this planet! Legal . 888.803.3459 Updated on 02/28/19 Sam's Club made it all right and took care of the issue. 360 likes. Agrée Crédit Impôt Innovation (CII), Innovel vous propose des solutions électroniques adaptées à vos budgets et à vos attentes. "By far the friendliest and cleanest facility in Northern San Antonio! +1 888 803-3459. Absolutely terrible experience with a dryer installation that I ordered from Costco. Reviews (904) 855-2730 Website. Perfect! Ordered a TV from Costco without knowing this was their shipping company, as they're rebranding it as Costco Logistics. It was estimated to be delivered on December 19th. BEWARE OF INNOVEL LOGISTICS!!!!! Get directions, reviews and information for Innovel Solutions in Jacksonville, FL. I am contemplating canceling my membership. I chatted with them three times. 70 reviews from Innovel Solutions employees about Innovel Solutions culture, salaries, benefits, work-life balance, management, job security, and more. Improper dryer wiring installation. No one could explain why my delivery is going to be five days later. Tried to get the delivery people and scheduler from Innovel Solutions but to no avail. They paid for the removal of my old fridge and fixed the damages I noted below. Plus, they even arrived an hour before our scheduled delivery time! A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I had my washer/dryer combo delivered today that I purchased at Costco on-line on 12/17/20. You can read more about this acquisition at:supermarketnews.com/onli…seattlebusinessmag.com/r…. Don't purchase from Costco! After reading the reviews on these guys I was absolutely terrified for the delivery and install of the LG washtower I ordered from Costco. This may just be a a one time incident but I'm pretty disappointed in Costco and their distributor Innovel. Companies are selected automatically by the algorithm. All claiming that they will come pick it up.I've saved the chats and the emails. Yelp users haven’t asked any questions yet about Innovel Solutions. I'm sure they sent this to Innovel as part of the process. When I called customer services about this they confirmed the bad email and picture and said they would get back to me to let me know where my couch is. I ordered a TV from Costco on Wednesday, Nov. 11th, and selected the delivery date for that Saturday (the 14th). I CANNOT BELIEVE THE HORRIBLE CUSTOMER SERVICE from Costco's delivery crew!!!!! I called the installer and left a detailed message. ETA: After posting many reviews on social media platforms and BBB, Innovel Solutions and Costco contacted me. Nope, today at 8:00am my wife got a text saying that they could not deliver the washer and dryer today. BBB Business Profiles may not be reproduced for sales or promotional purposes. Innovel Solutions, Inc. has 8,000 total employees across all of its locations and generates $1.08 billion in sales (USD). It was my first time hiring a moving company and they made it a easy experience, I'd recommend to anyone who wants to worry less about their move.". The shipping status had not been updated since yesterday, which was odd. Founded in late 30s, Innovel Solutions Inc is a firm specializing in supply chain solutions for retailers. Nous sommes passionnés par notre métier, nous consacrons du temps à la formation afin de vous proposer le meilleur. I get that it is COVID season BUT this is not rocket science. I don't normally care about being inconvenienced (things happen, and it's COVID days), but for them to tell me that they only deliver two days a week and that it is essentially my fault that they did not call me to let me know of the delay, and that my delivery will now take an extra week is insane.Had I ordered this from Best Buy, it would have been here on time (since they use a competent shipping company), or maybe a day late, but at least the tracking would've reflected what was actually happening (my Innovel tracking said "Nov. 14th" up until I called).I bought this TV from Costco only because I pay for a membership, and as a result thought I would receive better-than-average service, plus the extra warranty. I waited on the logistics line for over an hour and a half trying to get a hold of a person, no one picked up. The guys that delivered our new fridge, installed it and connected the hoses, were knowledgeable about my new appliance, and cautious of our home. INNOVEL DELIVERY & INSTALLATION GUIDELINES THANK YOU FOR CHOOSING INNOVEL! How about if the Innovel contacts me to make this right?I'm done buying items from Costco that require installation. Get reviews, hours, directions, coupons and more for Innovel Solutions, Inc. at 3333 Beverly Rd, Hoffman Estates, IL 60179. Improper dryer wiring installation. Pissed Consumer © 2021 All Re: COVID mask protocol - by the time the install was finished, one guy's mask was down past his nostrils and I could see his mouth, so yeah, way to follow protocol. Innovel Solutions 10490 Busch Dr N Jacksonville FL 32218. My beef is with the delivery experience that Costco hires for large purchases, Innovel Logistics. WOW! US Customs Records Notifications available for Casper C O Innovel Solutions. Why is it my job to do that?? Among Innovel Solutions’ offerings customers will find plenty of innovative storage and delivery solutions to excel their business operations and streamline revenues. I waited on the logistics line for over an hour and a half trying to get a hold of a person, no one picked up. What's worse, is that I called Costco customer service too, and they then just called Innovel, with the same result, and offered no alternatives. Truck gets to my house, hits a tree, and then refuses delivery past the stoop for Costco White Glove delivery. Do you have something to say about Innovel Solutions? The website's status tracker didn't show any change in delivery nor did I receive an email about any change. This provider has not enabled messaging on Yelp. Read through those negative reviews that are extremely similar with what I'm encountering...This company seems to be lack of capacity to fulfill the contract. Leaving us with no resolution, Management nor supervisors did not initiate a solution, No one took ownership for the mistake the company made, Lack of customer care, Poor customer service. When the representative came back to the phone he said that "one of the units did not make it to the distribution center" I had to reschedule for the 30th. The install team was very courteous and worked efficiently. I do see a number of negative Yelp reviews, so I feel especially compelled to share my positive experience. Order Online Tickets Tickets See Availability Directions {{::location.tagLine.value.text}} Sponsored Topics. Contact the business for more information about recent service changes. Costco needs to rethink its shipping strategy and update themselves to the 21st century, because they are WAY behind every other retailer on this front.
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